Privacy Policy

1. Information We Collect

We may collect:

• Contact information: name, email address, phone number, and mailing address when you request an estimate, contact us, or sign up for communications.
• Project information: property address, project type (e.g., interior painting, cabinet refinishing, commercial painting), photos or descriptions you provide, and preferences (e.g., colour choices, scheduling).
• Communication records: copies of emails, contact form submissions, and call notes related to your project or inquiries.
• Website usage: IP address, browser type, device information, and pages visited when you use our website. We may use cookies and similar technologies as described below.

2. How We Use Your Information

We use your information to:

• Provide estimates, schedule work, and deliver painting services (residential and commercial).
• Communicate with you about your project, appointments, and follow-up (e.g., warranty, touch-ups).
• Send you marketing communications (e.g., seasonal tips, promotions, service updates) only if you have given express or implied consent as described in Section 4.
• Send you service-related text messages (SMS) or other messages if you have opted in as described in Section 4.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights (e.g., insurance, disputes).

3. Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers: third parties who help us operate our business (e.g., form hosting, email/SMS delivery, cloud storage, payment processors, financing partners such as PayBright). These providers are contractually required to protect your information and use it only for the purposes we specify.
• Legal and regulatory: when required by law, court order, or government authority, or to protect our rights, safety, or property.
• Professional advisors: lawyers, accountants, or insurers where necessary in the context of our business or a dispute.

We may share anonymized or aggregated data that does not identify you for analytics or marketing purposes.

4. Marketing and Text (SMS) Communications

Under Canada’s Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (e.g., email marketing, SMS) if we have your consent.

• Express consent: You may opt in by checking a box on our website or contact form, replying “YES” to a text, or otherwise clearly agreeing to receive marketing or SMS messages. You can withdraw consent at any time by unsubscribing (link in emails), replying STOP to texts, or contacting us.
• Implied consent: If you have an existing business relationship with us (e.g., you have received an estimate or we have performed work for you) and have not opted out, we may rely on implied consent for a limited time to send relevant marketing. We will always provide an easy way to unsubscribe.
• Text messages (SMS): Message and data rates may apply. You can opt out of SMS at any time by replying STOP. We will send only the types of messages you agreed to (e.g., appointment reminders, project updates, or marketing, as specified at opt-in).

You will not receive marketing or promotional SMS unless you have explicitly opted in to such messages.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Blocking certain cookies may affect site functionality.

6. Data Retention and Security

We retain your information for as long as needed to provide services, fulfill legal or contractual obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet is 100% secure; we encourage you to use secure channels when sending sensitive data.

7. Your Rights (Ontario / Canada)

You have the right to:

• Access the personal information we hold about you and request a copy.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for marketing or SMS communications at any time (without affecting the lawfulness of processing based on consent before withdrawal).
• Request deletion of your personal information, subject to legal or contractual retention requirements.

To exercise these rights or ask questions about this policy, contact us at hello@ridgelinepainting.ca or (226) 400-7198. You may also file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your information in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, partners). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of our services or website after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us

For privacy-related questions or requests:

Ridgeline Painting Co.
47 King Street South, Suite 200, Waterloo, ON N2J 1N9
Phone: (226) 400-7198
Email: hello@ridgelinepainting.ca