Terms of Service

1. Services

We provide interior and exterior painting, cabinet refinishing, commercial painting, deck staining, drywall repair, wallpaper removal, colour consulting, and related services as described on our website and in written estimates. Services are performed in Ontario, Canada, within our service area (including but not limited to Waterloo, Kitchener, Cambridge, Guelph, and neighbouring communities). Scope of work is defined in the written estimate or contract provided for each project.

2. Estimates and Quotes

Estimates and quotes are provided free of charge and without obligation. They are valid for the period stated on the estimate (typically 30 days unless otherwise specified). Prices may change after the validity period or if the scope of work changes. An estimate is not a binding contract until both parties have agreed in writing (e.g., signed estimate, deposit received, or written confirmation of acceptance). We reserve the right to revise an estimate if site conditions, access, or scope differ from what was assumed at the time of the estimate.

3. Contracts, Deposits, and Payment

• Contract: By approving an estimate (verbally or in writing), paying a deposit, or authorizing us to begin work, you enter into a binding agreement for the scope and price set out in the estimate, subject to these Terms.
• Deposit: A deposit (typically 30% of the contract price, or as specified in your estimate) is required to secure your project date. The deposit is non-refundable once materials have been ordered or work has been scheduled in reliance on your booking, except as required by Ontario consumer protection law or as we may agree in writing.
• Progress and final payment: The balance is due upon completion of the work, unless otherwise agreed in writing (e.g., progress payments for large projects). We accept payment by cash, cheque, e-transfer, or other methods we specify. Late payment may result in interest charges at the rate permitted by law and may affect warranty or follow-up service.
• Changes and extras: Changes to scope or extras requested after work has begun may result in additional charges. We will communicate any such changes and obtain your approval before proceeding where practicable.

4. Scheduling and Access

We will schedule your project within the timeframe agreed in your estimate or contract. You agree to provide safe, clear access to the work area, utilities (e.g., power, water if needed), and any information we reasonably need (e.g., lockbox codes, gate access). Delays caused by your inability to provide access, or by factors beyond our control (e.g., weather for exterior work, unforeseen site conditions), may result in rescheduling. We are not liable for delays due to circumstances beyond our reasonable control. You agree to ensure that pets, children, and others are kept away from work areas for safety.

5. Warranties

We stand behind our work as follows:

• Cabinet refinishing: 10-year warranty against chipping, peeling, and yellowing under normal use, subject to the terms provided at the time of service. Touch-ups and exclusions (e.g., abuse, modifications by others) will be as set out in the warranty document.
• Interior painting: 4-year warranty on labour and materials for defects in workmanship under normal conditions, as specified in your contract or warranty documentation.
• Exterior painting: 6-year warranty on labour and materials for defects in workmanship under normal conditions, as specified in your contract or warranty documentation.

Warranties are in addition to any statutory rights you may have under Ontario or Canadian law. To make a warranty claim, contact us promptly with details and, where possible, photos. We will inspect and remedy qualifying issues in accordance with our warranty terms. Warranties do not cover damage from misuse, neglect, third-party work, or causes unrelated to our work.

6. Limitation of Liability

We carry commercial general liability insurance (e.g., $5M as noted on our materials) and are WSIB compliant. To the fullest extent permitted by law:

• Our total liability for any claim arising from or related to our services or website shall not exceed the amount you paid us for the specific project giving rise to the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages (e.g., loss of use, lost profits, delay), except where such limitation is prohibited by law.
• We are not liable for damage to pre-existing conditions (e.g., latent defects, prior damage) that we did not cause, or for issues arising from your failure to follow our care instructions or from third-party actions.

Some jurisdictions do not allow certain limitations of liability; in such cases, our liability will be limited to the maximum extent permitted by law.

7. Cancellation and Rescheduling

If you need to cancel or reschedule, please notify us as soon as possible. Cancellation after materials have been ordered or after we have turned down other work for your dates may result in forfeiture of the deposit or a cancellation fee as specified in your estimate or contract. We may reschedule without penalty where weather or other circumstances beyond our control prevent work. We reserve the right to cancel or suspend a project for non-payment, unsafe conditions, or breach of these Terms, subject to any rights you have under applicable law.

8. Your Responsibilities

You agree to: (a) provide accurate contact and property information; (b) ensure the work area is accessible and safe; (c) disclose any known hazards (e.g., lead paint, asbestos) or special requirements; (d) obtain any necessary permits or approvals that are your responsibility; (e) secure or remove valuable or fragile items from work areas where we have advised you to do so. We are not responsible for damage to items that could have been reasonably removed or protected by you after we have given notice.

9. Website Use

Use of our website is subject to these Terms and our Privacy Policy. You may not use our website for any unlawful purpose, to transmit malware, or to attempt to gain unauthorized access to our systems or data. Content on the website (text, images, logos) is owned by us or our licensors and may not be copied or used without permission. We may update or discontinue the website or any feature at any time.

10. Disputes and Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario. We encourage you to contact us first to resolve any concern; we will work in good faith to address complaints in a timely manner.

11. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right. These Terms, together with the estimate or contract for your project and our Privacy Policy, constitute the entire agreement between you and us regarding our services and website, and supersede any prior discussions or agreements. We may update these Terms from time to time; the “Last updated” date indicates the current version. Continued use of our services or website after changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms or our services:

Ridgeline Painting Co.
47 King Street South, Suite 200, Waterloo, ON N2J 1N9
Phone: (226) 400-7198
Email: hello@ridgelinepainting.ca